Recent Topics
How WebALARM can prevent malicious scripts from being inserted to your website?
You can watch a demonstration video here.
Can I install ScanMyPage on my dedicated server?
No, ScanMyPage is a hosted, "software-as-a-service" platform. We do this so that we can make sure you get all of the updates, new features, and eliminate paying someone to support the software locally. However, if you insist on having one installed on your own server(s), we can recommend another on-premise software of ours called WebALARM!
If I cancel my ScanMyPage subscription, will I lose my data?
Absolutely not. Since our service only monitors your web pages, whenever you cancel your account, we'll just stop monitoring and delete those monitoring configurations. It does not affect your website at all - unless someone hacks after you cancel the monitoring service!
Do I have to install anything to use ScanMyPage service?
No! We developed ScanMyPage so you wouldn't have to have an army of I.T. engineers to monitor your website! Just login, key in your website URL and ScanMyPage will begin monitoring your web pages 24x7 automatically!
What if my PC is stolen along with my VirtualSAFE vault?
Without your Vault password, nobody can unlock your Vault. Your data is safe. When you have access to a replacement PC, just download and reinstall VirtualSAFE desktop client. Your Vault will sync back to your new PC. Enter your Vault password together with your Vault Restoration Code (displayed whenever you unlock your Vault) to unlock your Vault.
How do I restore my VirtualSAFE vault without the Restoration Code?
You can recover your Vault Restoration Code using the master recovery key. In a business domain with multiple users, a single master recovery key is generated, kept and administered by the VirtualSAFE account owner (business admin). Please contact your business admin to recover the Restoration Code.
I have lost my VirtualSAFE vault password, restoration code and master recovery key. How do I restore my vault?
We designed the service to be of zero-knowledge to us. We have no means to recover your Vault.
Why does my VirtualSAFE vault prevent me from putting in files larger than 4 GB?
This limitation is due to Windows not being able to handle files larger than 4GB on WebDAV. The Vault is essentially a virtual drive based on WebDAV technology. We are looking at working around this limitation by using technology other than WebDAV in future versions. What is WebDAV? https://en.wikipedia.org/wiki/WebDAV
Why is my VirtualSAFE vault not showing the correct amount of free space in my operating system?
This limitation is due WebDAV. The Vault is essentially a virtual drive based on WebDAV technology. We are looking at working around this limitation by using technology other than WebDAV in future versions. What is WebDAV? https://en.wikipedia.org/wiki/WebDAV
What if my VirtualSAFE vault password is lost or forgotten?
When you first sign-up for VirtualSAFE, you will be asked to generate a master recovery key using PKI technology. This master recovery key is never transmitted or stored on our systems. Using this master recovery key, you can recover the passwords needed to decrypt your Vault. In a business domain with multiple users, a single master recovery key is generated, kept and administered by the VirtualSAFE account owner (business admin). Using this master recovery key, the business admin is able to recover
Can I access my VirtualSAFE vault from multiple computers?
Yes, you can install VirtualSAFE on multiple PC/laptops, have access to the same Vault content and work on the files within from any of the computer. Since VirtualSAFE on each of the computers sync to the cloud, any changes effected on one computer will be reflected in the other computers as well.
How is VirtualSAFE different from other cloud storage services?
Most cloud storage service providers do not offer client-side encryption that protects confidentiality of user-uploaded data. Some third-party solutions do offer client-side encryption but do not provide the means for user to recover data in event of loss encryption keys without exposing any information to the service provider. VirtualSAFE is created to provide a secure trust-no-one / zero-knowledge cloud backup service that provides user with self-recovery of encryption keys.
How to use VirtualSAFE on Mac - Apple?
Want to learn how to use VirtualSAFE on Mac - Apple? You can watch the video tutorials here or you can select a specific tutorial from below, How to sign up on VirtualSAFE portal? How to download VirtualSAFE installer? How to install VirtualSAFE on your pc desktop? How to transfer documents to your VirtualSAFE vault? How to uninstall the VirtualSAFE from your pc desktop?
How does VirtualSAFE works in 3 simple steps?
1. Create Your Personal Vault User creates a vault with personalized password. Anything that goes into the vault gets encrypted on-the-fly. 2. At Work User can drag and drop files or work directly on the files in an unlocked vault. Simply lock vault when done. 3. Auto-Sync Encrypted vault is automatically sync to the cloud. Nothing leaves the PC unencrypted.
How to use VirtualSAFE on Windows?
Want to learn how to use VirtualSAFE? You can watch the video tutorials here or you can select a specific tutorial from below, How to sign up on VirtualSAFE portal? How to download VirtualSAFE installer? How to install VirtualSAFE on your pc desktop? How to transfer documents to your VirtualSAFE vault? How to uninstall the VirtualSAFE from your pc desktop?
VirtualSAFE Cloud Service Launched Monday, 1st July 2019
Dear all, We would like to announce the launching and general availability of VirtualSAFE starting Monday, 1st July 2019. VirtualSAFE is a subscription-based cloud backup service. We are offering free as well as paid subscription plans. Product website: www.virtualsafe.cloud Product description VirtualSAFE is an enterprise-grade encrypted cloud backup service that provides secure vaults for your team to store sensitive business documents and work files. Once installed, you get a secure vault on your
How do I purchase ScanMyPage?
ScanMyPage has various plans such as Starter, Premium, Professional & Enterprise To sign-up, please visit our ScanMyPage webpage at https://www.elock.com.my/scanmypage for more details.
How do I purchase VirtualSAFE?
VirtualSAFE has various plans as follow, Free For Life - Perfect for personal use Professional 50 - Perfect for freelancers and sole-proprietors Professional 100 - Perfect for freelancers, sole-proprietors and business owners with bigger storage needs Enterprise - Top-of-the-line plan with configurable add-on and flexibility for larger organizations To sign-up, please visit our VirtualSAFE webpage at https://www.elock.com.my/virtualsafe
How to use TheGRID Beacon?
Want to learn how to use TheGRID Beacon? You can watch the videos here.
How to use ARWare?
Want to learn how to use ARWare? You can watch the videos here.
How to use ScanMyPage?
Want to learn how to use ScanMyPage? You can watch the video tutorials here or you can select a specific tutorial from below, An introduction to ScanMyPage. How to sign up for a ScanMyPage account? Signing in to your ScanMyPage account. Setting up your ScanMyPage monitoring. Configuring ScanMyPage web page monitoring operation. ScanMyPage web page snapshots. Tampering alert testing. Updating your ScanMyPage web page scans.
What other alternatives that I can use to get answers?
Apart from the e-Lock Community Forum, you can also use the following alternatives, by referring to our Knowledge Base by filling up our support web form by visiting our company's websites at https://www.elock.com.my/
How do I help other members?
If you know the answer to a question, click on the reply button to comment with your solution. You can also engage by following a certain posting as well as sharing it to your social media page.
What forums do you have in the e-Lock Community?
The list of forums that you can use are as follow, Help & Support - ask questions regarding our in-house products and get support from the community members. Announcements & Updates - it covers all in-house products related tech update, product release notes, product hot fixes, package subscription deals and etc. Suggestion & Ideas - voice your ideas for new products & services for e-Lock and raise your suggestion to help e-Lock do better. General Discussion - it covers all-purpose topics such as
Where can I look for help?
You can search directly from the Search Bar – just type in your question and the closest relevant answer will be displayed. You can browse through the forums list and select your preferred topics. You can post your question in the relevant thread in the Community. In addition, you can find your answers from the Knowledge Base section.
How do I use the e-Lock Community?
All of the e-Lock Community existing postings are visible to you. Only members of the e-Lock Community are able to create a new post or commenting to existing postings. Want to be part of the e-Lock Community? Click here to join or visit the e-Lock Community site and click "Sign Up". For the e-Lock Community members, please sign in to begin. Let us bring positive vibes and be respectful to each other. We know you can do it. :) “Be mindful. Be grateful. Be positive. Be true. Be kind.” - Roy T. Bennett
How does the e-Lock Community work?
The e-Lock Community are divided into various forums namely Welcome Page, Help & Support, Announcements & Updates, Suggestion & Ideas, General Inquiries and etc. You can post your question in relevant forum if no similar question has already been asked. You can also help other members by replying to questions if you’ve solved the issue they are facing, or pointing to the relevant HELP sections on the site. The e-Lock Community works best because it’s made by YOU.
What is the e-Lock Community?
The e-Lock Community is made up of conversations from community members like you. It’s a community run by you, our valued e-Lock members! The e-Lock Community is the best place to get all questions related to e-Lock in-house products & services answered. Wondering what are the in-house products available right now? Well we have VirtualSAFE, ARWare, ScanMyPage, WebALARM, TheGRID Beacon and more to come. Bring the best version of you and meet like-minded individuals. Remember to take a few deep breaths