What if my VirtualSAFE vault password is lost or forgotten?

What if my VirtualSAFE vault password is lost or forgotten?

When you first sign-up for VirtualSAFE, you will be asked to generate a master recovery key using PKI technology. This master recovery key is never transmitted or stored on our systems. Using this master recovery key, you can recover the passwords needed to decrypt your Vault.
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In a business domain with multiple users, a single master recovery key is generated, kept and administered by the VirtualSAFE account owner (business admin). Using this master recovery key, the business admin is able to recover any of the users' vaults under the same business domain.