[ARWare]: ARWare Client failed to register on console

Error Message: ARWare Client failed to register on console

Symptom: Error message above popped up upon ARWare Client freshly installed.

Findings: 

1. ARWare Console services are running. See example below,

    

Note: To check issue command docker-compose ps

    

2. ARWare Client PC is able to telnet to ARWare Console server. To check, issue command telnet <<specify hostname/fqdn>> 80

3. Server log captured  "503-Service Unavailable - Server license has expired". See example below,

Note: To check, ARWare Console Admin page --> Tab --> Audit Log --> Server Log

Root Cause: ARWare Console license file corrupted or the date of its "Expiry Date" has expired.

Action: Get the info of the current ARWare Console license and escalate to Maintenance Support Team to request for a new license.

Note: The ARWare Console license file can be found in this directory /usr/local/arware/arc_license  License filename: arc.lic

Customer Environment:

ARWare Client OS: Windows 10

ARWare Client version: v2.1.0.4

ARWare Console OS: Ubuntu 16.04 LTS (Dedicated Server)

ARWare Console version: v1.0.5

More Information: Refer to ticket #35699 for more details.

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