WA-FAQ
[WebALARM] How to renew license, migrate, backup, restore, upgrade and uninstall WebALARM?
1. Renewing License Procedures 1.1 WebALARM Agent Red Hat Enterprise Linux v6 1. Copy the new wa.p12 license file to /usr/local/wa4/ 2. Type ‘/sbin/initctl stop wa’ to stop the WebALARM Agent process 3. Type ‘/sbin/initctl start ...
[WebALARM]: What is the supported browsers for running WebALARM Enterprise Console (WEC)?
Question: What is the supported browsers for running WebALARM Enterprise Console (WEC)? Answer: WEC supports the following browsers, • Google Chrome 73 and above. • Mozilla Firefox 65 and above. • Microsoft Edge 80 and above.
[WebALARM]: Product Life Cycle and Support End Date - WA v4.5
Newest version: WA v4.5 Life cycle start date of the latest version of the product: 1st March 2019 Product End of Support Date: 31st Dec 2024 Product Extended Support End Date: 31st Dec 2027
[WebALARM]: What is the information security standard for WebALARM?
Question: What is the information security standard for WebALARM? Answer: WebALARM is PCI DSS compliant to clauses 10.5.5 and 11.5. * PCI DSS (Payment Card Industry Data Security ...
[WebALARM]: What is the supported JAVA platform/version for running WebALARM Enterprise Console?
Answer: Supported JAVA platform: Oracle JAVA Details: WEC v7.5.2 ONLY works with Java 8 (both JDK 8 and JRE 8). Specific release: JAVA/JRE v1.8.0_XXX up to v1.8.0_212 (Java 8) Question 2: What is the supported JAVA version for running WebALARM ...
[WebAlarm] WebAlarm versions that support SSLv3 and TLSv1.0
Question/Answer: 1) Does WebALarm v4.3.1 support SSLv3 or it has been completely removed and replacing by TLSv.1? Answer: WA v4.3.1 still supports both SSLv3 and TLSv1.0. 2) Which WA version that use TLS protocol and completely remove previous SSLv3 ...
WebAlarm not recover files
What should I check first? Please check first if monitored database setting is recovery as below. If not "recovery" then you can click and change, so please try. In case of setting is recovery but not recovered... Then please collect below ...
How do I apply, renew, replace, migrate, backup or restore a WebALARM license file?
Question: How do I apply, renew, replace, migrate, backup or restore a WebALARM license file? Answer: Please refer to attached manual on license renewal, replacement, migration, backup & restore. More information: N/A
WRV Deployment Related Document
WRV Deployment Related Document in attachment.
WAA's SMTP server specification method
WAA Version: 4.3.X OS: Linux and Windows Q1: How can I configure multiple SMTP servers to WAA with WAC? Answer: You can only set one SMTP. Q2: How to specify the listening port number of the SMTP server other than the default 25. Answer: - ...
Is WebALARM compatible with antivirus software?
Question(s) and Answer(s): Q1: Does WebALARM support coexistence with the anti-virus software? A: We have had many installations in various types of environment. So far, we are not aware or receive any reports of WebALARM incompatibility with ...
What is the current specification for WebALARM email alert encoding?
Question: What is the current specification for WebALARM email alert encoding? Answer:When WAA database is created with a Japanese name via WebALARM Console (WAC) on Windows Japanese version, it will be encoded with "Shift-JIS" format. When file is ...
How to change DB icon from Red back to Yellow color, when WAA detects tampering?
Question: How to change DB icon from Red back to Yellow color, when WAA detects tampering? Note: WAA action is set to "No Recovery" Answer:To change the color, from WebALARM Agent Console (WAC), just perform an 'Upload Mode' and change some files ...
WAA Daily Report failed to be sent to a corresponding email. How to troubleshoot?
WebALARM component: WebALARM Agent (WAA) Customer's Environment: 1) OS for WebALARM Agent (WAA): Linux 2) WAA version: v4.2.5 Error message: Mailer: SMTP Error = Function recv() failed Possible Cause: 1. The Linux server where the WebALARM Agent ...
What is the default port of WebALARM related modules?
Question: What is the default port of WebALARM related modules? Answer: The default port numbers for WebAlarm modules are as follow: 1) WebALARM Agent (WAA) TCP Port: 9999 2) Update Management Agent (UMA) TCP Port: 9995 - UMA Command TCP ...
Any point to note when WA v3 upgrade to v4
Question: Any point to note when WA v3 upgrade to v4? Answer: No, customer can be upgrade as same as minor version upgrade (e.g. 4.1 -> 4.3.2) Customer might want to backup before upgrade for just in case. Please refer document enclosed for actual ...
What is the trigger for the email alert to administrator
Question: What is the trigger for the email alert to administrator? Answer: There are 3 triggers available: 1 (For ERROR Alert Email) The number of entries detected by RtWatcher thread after the last-rtevent timeout. 2 (For ERROR Alert Email) The ...
Update Management Agent (UMA) failed to connect to WebALARM Agent (WAA)
Symptom: Update Management Agent (UMA) failed to connect to WebALARM Agent (WAA) Possible Root cause: 1. UMA settings in WAA server settings tab configured incorrectly and not connected. 2. The default Command TCP port (5013) and Data TCP port ...
WAA dabatase file or "_int.xml" related FAQs
WebALARM component: WebALARM Agent (WAA) Customer's Environment: 1) OS for WebALARM Agent (WAA): Windows Server 2012 2) WebALARM (WA) version: v4.2.4 Questions and Answers: 1. When transferring a file from Update Management Agent (UMA) to WAA, the ...
What does "Console limit exceeded" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Console limit exceeded Description: The number of concurrent console connections have exceeded the licensed seats Questions and Answers: 1. By what kind of operation does it occur? Console ...
What does "Error spawning listener" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning listener Description: WAA failed to create and start the listening socket thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to ...
What does "Failed to start console connection" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Failed to start console connection Description: WAA failed to create and start the console socket thread Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to ...
What does "Error forking process" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error forking process Description: WAA failed to create a child process in order to run the custom script. Questions and Answers: 1. By what kind of operation does it occur? When there are ...
What does "Failed to establish connection" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Failed to establish connection Description: WAA failed to establish connection between WAA - WebALARM Agent Console (WAC) or WAA - Update Management Agent (UMA). Questions and Answers: 1. By ...
What does "Error receiving packet" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error receiving packet Description: - This error is logged if WAA failed to receive a packet from WebALARM Agent Console (WAC). - This error is logged if WAA failed to receive a packet from ...
What does "Error sending packet" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error sending packet Description: - WAA failed to send a packet to WebALARM Agent Console (WAC) - WAA failed to send a packet to Update Management Agent (UMA) Questions and Answers: 1. By what ...
What does " Error spawning patcher" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning patcher. Description: WAA failed to start a patcher thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to allocate memory for the ...
What does "Error spawning watcher" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning watcher Description: WAA failed to start a watcher thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to allocate memory for the ...
What does "Error spawning site manager" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning site manager Description: WAA failed to create & start the main manager thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to allocate ...
What does "Error spawning command port listener" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning command port listener Description: WAA failed to start a command connection listener thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to ...
What does "Failed to start command connection" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Failed to start command connection Description: WAA failed to start a command connection thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to ...
What does "Error spawning data port listener" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error spawning data port listener Description: WAA failed to start a data connection listener thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to ...
What does "Failed to start data connection" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Failed to start data connection Description: WAA failed to start a data connection thread. Questions and Answers: 1. By what kind of operation does it occur? When WAA failed to allocate ...
What does "Error loading configuration file" mean?
WebALARM component: WebALARM Agent (WAA) Error message: Error loading configuration file Description: WAA failed to load its configuration file Questions and Answers: 1. By what kind of operation does it occur? If the configuration file is ...
What are the typical files to monitor with WebALARM?
Question: What are the typical files to monitor with WebALARM? Answer: The following files can be monitored and set to recovery mode: · Static web pages, web scripts, web images · DNZ zone files · Public & Private ...
How to turn off the alarm sound on WebALARM (WA)?
Question: How to turn off the alarm sound on WebALARM (WA)? Answer: There is a "Mute" button available. Please refer to the screenshot below. More information: Please refer to the WebALARM User manuals bundled with the product installation package.
Where are the self-help videos?
Question: Where are the self-help videos? Answer: You can find several self-help videos covering WebALARM consoles, agents and report viewer from the following URL, http://www.elock.com.my/homepage/supportpage/knowledge-center/#toggle-id-4 More ...
Where can I get the WebALARM trial / demo installer?
Question: Where can I get the WebALARM trial / demo installer? Answer: Please request a copy from an authorized reseller or fill in a request form at: http://webalarm.elock.com.my/contact1.php More information: N/A
What is the right scenario for WebALARM?
Question: What is the right scenario for WebALARM? Answer: WebALARM's core capability is the ability to protect a large volume of computer files from being changed, whether authorized, unauthorized or accidental. WebALARM is perfect for organizations ...
WAA - Tampered file related FAQ
Customer Environment: OS for WebALARM Agent (WAA): Linux Question(s) & Answer(s): Q1: What is the directory for tampered file in WA(Linux)? A: "/usr/local/wa4/wa.err/" Q2: Does the tampered file format would be changed once it is copied into the ...
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